Frequently asked questions
Quick answers for shoppers. For store owners, see Sell on Jymo and Merchant Terms.
How does ordering on Jymo work?
Set your delivery location so we can show neighbourhood partner stores that serve you. Browse the Store’s catalog, add items to your cart, and checkout. The Store accepts, packs, and delivers according to its settings.
Why do I see different stores or prices?
Jymo is a multi-store marketplace. Each partner store runs its own catalog, prices, stock, and delivery fees. Your location determines which stores appear.
What payment methods are available?
Stores may offer cash on delivery (COD) and/or online payment via our payment partners (UPI, cards, etc.). Available methods appear at checkout for that Store.
How fast is delivery?
Delivery times are estimates from the Store’s operations — often same-day or within a local window for neighbourhood grocery. ETAs are not hard SLAs. See our Delivery Policy.
Can I cancel or return an order?
You can cancel while the Store still allows it (usually before packing completes). Grocery returns are limited for perishables; wrong, missing, or damaged items should be reported quickly. Full details are in the Refund & Cancellation Policy.
How do I manage my account and addresses?
Sign in, open Account to update profile details, saved addresses, and view orders. Use Help & Support from Account if you need assistance with an order.
What if an item is missing or wrong?
Contact Help & Support from your account (or the Store if you have their number) as soon as you notice the issue, ideally with a photo. The Store can verify and offer a refund or replacement where appropriate.
I own a grocery store — how do I sell on Jymo?
Visit Sell on Jymo to learn about store software and online ordering. Partner obligations are described in our Merchant Terms. You can create a store from Get Started / signup flows.