Terms of Service

If you do not agree to these Terms, do not use the Platform. You must be at least 18 years old (or the age of majority in your state) and capable of entering a binding contract under Indian law.

If you use the Platform on behalf of a business, you represent that you have authority to bind that business.

Jymo operates a multi-tenant platform that lets neighbourhood partner stores (“Stores”) list products and accept orders. Unless we expressly sell as inventory ourselves, the contract of sale for products is between you and the Store that accepts and fulfils your order.

Jymo provides software, discovery, checkout tooling, and related services. Catalog content, pricing, stock accuracy, packing quality, and local delivery execution are primarily the responsibility of the Store, subject to applicable law and these Terms.

Store identity, delivery radius, fees, and hours may vary. Always review the Store page and checkout summary before confirming an order.

You agree to provide accurate registration and delivery information and to keep it updated. You are responsible for activity under your account and for safeguarding OTP and login credentials.

You must not misuse the Platform: no scraping that harms service integrity, no fraudulent orders, no harassment of riders or store staff, and no attempts to bypass security or payment flows.

We may suspend or terminate access for breach, fraud risk, or legal requirement.

An order request is an offer to buy. A Store (or Jymo where we operate fulfilment) may accept, partially accept, or decline based on stock, serviceability, or operational reasons. Confirmation in the app or SMS reflects accepted lines.

Prices and MRP are shown by the Store. Despite best efforts, listing or technical errors may occur. Selling above printed MRP is not intended; if you are charged above MRP due to error, contact support for correction.

Product images and descriptions are illustrative. Weight, pack size, and brand substitutions may follow store practice for grocery fulfilment where permitted and disclosed in product or store policies.

Payment methods may include cash on delivery (COD) and online payments via third-party gateways, as enabled for each Store. Gateway terms apply to card/UPI/net-banking flows.

Taxes, delivery fees, and discounts appear at checkout when configured. You authorise charging or COD collection for the amount shown on confirmation, subject to adjustments for unavailable items.

Delivery windows and fees are governed by our Delivery Policy and the Store’s settings.

Cancellations, returns, and refunds are governed by our Refund & Cancellation Policy. Perishable and opened grocery items often have limited return rights except for wrong, missing, or defective goods.

Jymo branding, software, and Platform content (excluding Store-provided product data) are owned by Jymo or its licensors. You receive a limited, non-exclusive right to use the Platform for personal shopping or authorised merchant use.

You may not copy, reverse engineer, or exploit the Platform except as allowed by law.

The Platform is provided on an “as available” basis. We do not guarantee uninterrupted access, exact ETAs, or that every SKU will always be in stock.

To the fullest extent permitted by law, Jymo’s aggregate liability arising from Platform use is limited to the fees you paid to Jymo (if any) for the transaction giving rise to the claim, or ₹1,000, whichever is higher — except that nothing in these Terms excludes liability that cannot be limited under Indian consumer law (including fraud or wilful misconduct).

Stores remain responsible for product quality and fulfilment under applicable law. Jymo may help mediate disputes but is not an insurer of Store performance.

You agree to indemnify Jymo against claims arising from your misuse of the Platform, inaccurate information you provide, or violation of these Terms or law, except to the extent caused by our wilful misconduct.

These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts having jurisdiction at [city / court to be updated] shall have exclusive jurisdiction. Consumers may also use forums available under the Consumer Protection Act, 2019.

For order issues, use Help & Support in your account, or contact the Store that fulfilled your order where appropriate. Platform-level privacy or policy questions can be raised through the same Help channel.

A public contact page and designated grievance officer details will be published when entity information is finalised.

We may update these Terms periodically. The Last updated date will change when we do. Continued use after changes constitutes acceptance of the revised Terms where permitted by law.