Refund & Cancellation Policy

You may cancel an order while it is still awaiting store acceptance or in early preparation, where the Store or Platform still allows cancellation in your order screen.

Once packing is complete or the order is out for delivery, cancellation may no longer be available. Contact Help & Support or the Store immediately; we will try to stop delivery where operationally possible, but cannot guarantee it.

If an item is unavailable, the Store may cancel that line (or the whole order) and you will not be charged for cancelled lines, or you will be refunded as applicable.

Stores may decline or cancel orders for stock-outs, serviceability (outside delivery area), suspected fraud, force majeure, or operational constraints. You will be notified via the order status and eligible amounts will be refunded.

Grocery and FMCG products are often perishable or not suitable for return once opened. Returns are typically limited to:

Wrong item delivered; missing item versus the bill; damaged, spoiled, or leaking packaging at the time of delivery; or sealed products that are clearly defective.

Opened food, consumables, hygiene products, and items that spoil quickly (dairy, meat, produce) are generally not returnable once accepted in good condition at the door, except where the defect was present at delivery.

Report issues as soon as reasonably possible after delivery — ideally the same day — through Help & Support with photos where relevant so the Store can verify.

The Store and/or Jymo may verify claims before approving a refund or replacement. After approval, we aim to process refunds within about 5–7 business days. Banks and UPI apps may take additional time to show credit.

Replacements depend on stock and delivery capacity; a refund may be offered instead.

Prepaid online payments: refunds are initiated to the original payment source via the payment gateway.

Cash on delivery (COD): because there is no card source, refunds may be issued via UPI transfer, store credit/wallet (if available on the Platform), or another method agreed with support — as configured for that Store or by platform policy.

Partial refunds apply when only some lines are cancelled or approved for refund.

Change of mind after successful delivery of goods as described; taste preference alone; damage after you took possession, unless caused by defective packing attributable to the Store; or failure to be available at the delivery address after reasonable attempts (see Delivery Policy).

Nothing in this policy limits mandatory rights under Indian consumer protection law. If a product is not of merchantable quality or is misdescribed, remedies under applicable law may still apply.